Opening a Package

Shipping & Returns

Delivery Policy

  • Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate.  Please be precise about where you would like the Goods left if you are out when we deliver. Once the goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery. 

  • We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you. 

  • If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance, delivery will be said to be made in installments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated. 

  • If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs. 

  • Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If canceled we will refund you any monies already paid by you and any reasonable return costs incurred by you. 

Returns Policy

Returning your product because you changed your mind 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or full refund, as long as your returned product meets our terms and conditions. 

For online and telephone purchases, we'll refund the standard delivery charge if the item is faulty and returned within 14 days. If you are returning due to a change of mind, the customer will bear the return delivery cost 

Please be aware that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

 

Return delivery address:

 

Praana Products Ltd
SUM Studios
1 Hartley Street
Sheffield
S2 3AQ
UK