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What is Praana Tea's story?Founded in 2014, Praana Tea started as a herbal tea supplier. In 2019, we expanded to include black, green, fruit, and herbal teas. Today, we are a successful specialty tea supplier to the hospitality sector, a wholesale tea supplier, and a private label packer.
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How can I contact Praana Tea?You can reach us at 0114 308 6909 or email info@praanatea.com. We'll respond within 24 hours.
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Is Praana Tea certified?We are not directly certified, but we work with Ethical Tea Partnership growers, Rainforest Alliance, and Fair-Trade certified suppliers to ensure ethical sourcing.
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How does Praana Tea contribute to environmental protection?Nearly 99% of our packaging is plastic-free, and we use biodegradable and recyclable materials to minimize our environmental impact.
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Does Praana Tea offer gift wrapping services?Yes, we offer gift wrapping upon request. If you'd like to add a note or prefer a plain shipping box, please include a message with your order.
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How to make changes to my order?Email us at sales@praanaproducts.com or give us a quick call on 0114 308 6909 and we’ll do our best to change your order as per your order.
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I received a wrong item. What to do?Drop us an email or give us a call and we’ll be happy to amend the order. sales@praanaproducts.com / 0114 308 6909
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What is your return policy?Yes, you can return unused and boxed items. Contact us first to see if we can help. Faulty products are eligible for a full refund.
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What payment methods are accepted?You can pay by credit or debit card {Visa, Mastercard, Maestro, Amex} using PayPal, which is the safest and fastest method of payment. You don’t need to have a PayPal account to use their payment methods.
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How long does delivery take?Orders placed before 2 pm are dispatched the same day. EVRI parcels usually arrive in 2-3 working days. For faster delivery, choose next-day service. European orders take 5-7 working days, and international orders outside Europe take 10-14 working days.
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What are your local delivery charges?For UK orders, there is no delivery charges to pay regardless of the order value. Our next day express delivery service will be charged at £4.00 per order regardless of the order value.
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Do you ship internationally?We ship all over the world. We charge £8 per order to EU countries and £12 per order to rest of the world.
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What should I do if I can't log in?Ensure you are using the email address you signed up with. If you have forgotten your password, click the 'forgot password' link, and we will email you a link to reset it.
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