You can call us on 0114 399 1109 or email sales@praanatea.com. We're a Sheffield-based tea merchant, so if you have a product, order or wholesale question, just reach out and we'll help.

We’re passionate about protecting the planet! Nearly 99% of our packaging is plastic-free, and we use biodegradable and recyclable materials to reduce our environmental footprint.

Absolutely! We’re happy to gift-wrap your order upon request. Want to add a personal note or prefer a plain shipping box? Just let us know when you place your order.

If you need to amend your order, contact us as soon as you can on 0114 399 1109 or sales@praanatea.com. We’ll do our best to help before it’s processed.

Please contact us as soon as possible with your order number and a quick note about what is wrong. If you can include a photo, that helps too. We'll look into it and work with you to fix the issue.

For UK orders, standard delivery is free, whatever you spend. If you need your tea sooner, next-day express delivery is £4 per order.

Yes, you can order from us worldwide. Shipping is £8 per order to EU countries and £12 per order to the rest of the world.

If you’re having trouble logging in, make sure you’re using the email you signed up with. Forgot your password? Click ‘Forgot Password’ and we’ll send you a reset link.